USU World North America

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Centralize your knowledge, streamline your success!
August 30 - 31, 2023

Aug 30 - 31
The Mirage, Las Vegas

Register now and
save your spot!

Unlock your Knowledge Potential!

Evening Event
"Surprise"

Join us in Las Vegas & harness the Power of your Knowledge!

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Are you tired of wasting time searching through endless files and documents to find the information you need? Do you wish there was an easier way to manage knowledge within your organization? Then mark your calendars for our upcoming event!

We will delve into the classical importance of knowledge management and show you where and how to use it effectively. But that's not all - our experts will also demonstrate how knowledge management can be utilized for customer service and as an internal communication tool. By providing your clients with an extraordinary self-service experience that leaves no question unanswered, you can achieve greater customer satisfaction.

Join us and unlock the power of knowledge management! Don't miss out on this unique opportunity to learn from the best and take your organization to the next level.

Welcome to USU World North America!

Pick your sessions!

As this event takes place in Las Vegas, all times below are in Pacific Daylight Time (PDT).

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8.30 am

Registration & Breakfast

9 am

Opening Remarks: Welcome to USU World North America!

Florian Schwingenschloegl Enterprise Sales Manager

Florian Schwingenschloegl - Enterprise Sales Manager

9.15 am

The Future of Knowledge Management: Trends and Innovations

Understanding the latest advancements in knowledge management and their relevance in today's market

10 am

Achieving Maximum ROI with Knowledge Management

Learning from a real-world example of how to achieve maximum ROI with knowledge management

10.45am

Networking Break

11 am

What's New in Knowledge Management: Driving Efficiency and Enhancing Compliance

Harald Huber Managing Director

Harald Huber - Managing Director

Discovering the latest features and capabilities of knowledge management and how they can drive efficiency and compliance

11.45 am

Strategies for Leveraging Knowledge Management to Optimize Business Processes and Mitigate Risks

Robbie Plourde Executive Sales Enablement Lead

Robbie Plourde - Executive Sales Enablement Lead

Gaining insights from industry experts on how to leverage knowledge management to optimize business processes and mitigate risks

12.30 pm

Lunch & Networking

1.30 pm

Best Practices for Self-Service Knowledge Management: Enhancing Efficiency and Improving Customer Satisfaction

Learning best practices for implementing self-service knowledge management to enhance efficiency and improve customer satisfaction

2.15 pm

Managing Knowledge Across a Global Enterprise: Overcoming Complexities and Ensuring Compliance

Understanding how to manage knowledge across a global enterprise and ensure compliance while overcoming complexities.

3 pm

Networking Break

3.15 pm

Knowledge Management and Chat GPT: Enhancing Business Processes and Streamlining Workflows

Sven Kolb Managing Director & Senior Vice President, USU

Sven Kolb - Managing Director & Senior Vice President, USU

Exploring how Chat GPT can be used to enhance business processes and streamline workflows in knowledge management

4 pm

Customer Speaking Session

How Raymond James implemented knowledge management to optimize business processes and achieve better customer outcomes

4.45 pm

Wrap-up & Outlook

Florian Schwingenschloegl Enterprise Sales Manager

Florian Schwingenschloegl - Enterprise Sales Manager

5 pm

See you later at the Evening Event!

Enhance your Knowledge Management skills at the
USU Knowledge Management Training Day!

This one-day in-person event is designed to equip attendees with extensive knowledge on effectively utilizing and working with Knowledge Management.

No matter your level of expertise, our training sessions on the "Knowledge Center for End Users, Editors, and Agents" will provide comprehensive coverage of key topics. Explore the intricacies of the Knowledge Center interface, master efficient navigation and document search techniques, understand workflows and user roles, and learn how to leverage analytics for tracking usage and measuring ROI.

Your experts

Sven Kolb

Managing Director & Senior Vice President, USU

Florian Schwingenschloegl

Enterprise Sales Manager

Robbie Plourde

Executive Sales Enablement Lead

Harald Huber

Managing Director

FAQ

When & where will USU World North America take place?

USU World North America will take place from August 30 - 31, 2023 in The Mirage, Las Vegas.

Do I have to register for USU World North America?

Yes, you have to register for USU World North America.

If you have any questions, don´t hesitate to contact our event manager Melanie Dawson, melanie.dawson@usu.com

What is included in the USU World registration/ticket?

The ticket for $200 includes a lot:
Not only will you be able to meet your peers on-site, discuss challenges, goals and learn from each other on how to use our solution best to meet your objectives, you'll be able to choose from intensive trainings on our USU Knowledge Management solution.

How do I know if I can attend the event for free?

Register for USU World North America and we will let you know, if you can attend for free. In case you can't, we give you the chance to cancel your registration within 48 hours after our feedback if you don't want to pay $200 for participating in the event.

Are there discounted accommodations?

We don't have a room block available to use. You can choose any of the hotels in Las Vegas. If you need further assistance, please don't hesitate to contact us at events@usu.com

I cannot attend at USU World North America. How can I cancel my registration? Can I give my ticket to one of my colleagues?

We are very sorry for your cancellation. You have two options:

1. If you have a colleague who can take your seat, please send an email to melanie.dawson@usu.com. We will confirm your cancellation and the transfer of the ticket immediately.

2. If you want to cancel, please send an email to melanie.dawson@usu.com and we will confirm your cancellation immediately.